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Fajee FAQ — Answers to All Your Questions

From registration to payments, bonuses, and security — find answers to all common questions about Fajee below. Can't find what you're looking for? Ask us directly via live chat.

40+ FAQs 6 Categories 24/7 Live Support
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About Want to Know?

Registration & Account

Learn about how to open an account, what information is required, the age limit, and KYC verification.

Deposits & Withdrawals

Learn how to deposit and withdraw using mobile banking and e-wallets.

Bonuses & Promotions

Find out how to claim your welcome bonus, cashback, free spins, and referral bonuses.

Games & Platform

Find out what games are available, how to play them, and whether they work on mobile.

Security & Login

Learn about password resets, 2FA, account security, and how to handle suspicious activity.

Responsible Gaming

Learn about self-exclusion, deposit limits, gaming breaks, and how to protect yourself from problem gambling.

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Registration & Account Deposits & Withdrawals Bonuses & Promotions Games & Platform Security & Login Responsible Gaming
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Account Payments Bonus Games Security Responsibility

Registration & Account

To register, you'll need an active Bangladeshi mobile number, your full name, and a strong password. KYC verification using your national ID will be required before your first withdrawal.

No. Only one account can be created per mobile number or national ID. Attempting to create multiple accounts is considered bonus fraud and will result in all associated accounts being permanently closed.

Fajee is strictly for users aged 18 and above. By registering, you confirm that you are of legal age. We may request ID verification at any time to confirm your age.

Your account is activated as soon as mobile OTP verification is complete. After that, simply make a deposit and you're ready to play. The whole process takes just 2-3 minutes.

KYC is mandatory for security and fraud prevention. Before your first withdrawal, send photos of the front and back of your national ID along with a selfie to our support team. Verification is usually completed within 24 hours.

Deposits & Withdrawals

Fajee supports deposits via mobile banking and various e-wallets. Available payment methods may change over time. For the latest options, check the cashier page or contact our support team.

Mobile banking deposits are typically credited to your account within 1-5 minutes. If there's a delay, contact live chat with your transaction number. If funds haven't arrived within 2 hours, please reach out to support.

Withdrawals are typically processed within 1–24 hours. Your first withdrawal may take a bit longer if KYC verification is pending. Larger withdrawal amounts may require additional verification.

Minimum deposit and withdrawal amounts vary by payment method. Check the cashier page or ask our live support for the latest limits.

Yes, for security purposes the name on your Fajee account must match the name on your withdrawal payment account. Withdrawals to accounts under a different name are not permitted, which helps prevent fraud.

Bonuses & Promotions

Make your first deposit after registering and you'll automatically receive the welcome bonus. To see the bonus amount and terms, Promotions Page here. A promo code may be required to activate a bonus — you'll find that on the promotions page as well.

Wagering means you need to place a certain amount in bets before you can withdraw bonus funds. For example, a bonus of BDT 100 with a 20x wagering requirement means you need to wager BDT 2,000 in total before withdrawing.

When someone registers using your referral link or code and makes their first deposit, you'll earn a bonus. Check the promotions page for full referral bonus details. Referring yourself or using fake accounts to claim bonuses is considered fraud.

Bonus eligibility varies by type. Some bonuses are valid for slots only, while others apply to Live Casino. The applicable games are always listed in each bonus's terms and conditions.

Games & Platform

Fajee offers over 500 games, including Live Casino (live dealer games), slots, fish games, and Sports Betting — with new titles added regularly. Game Lobby page to view all available games.

Yes, Fajee is fully mobile-friendly. You can play directly from the browser on both Android and iOS devices. A dedicated app is also available — for more details, Platform Pages here.

Start by refreshing the page and clearing your browser cache. Check your internet connection. If the issue persists, log out and log back in. If you're still having trouble, let us know via live chat.

All games on Fajee are sourced from licensed providers that operate under international auditing standards. Live Casino games feature real dealers, and all RNG (Random Number Generator) outcomes are independently verified.

Security & Login

On the login page Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number and an OTP will be sent to you. Verify with the OTP, then set your new password.

Contact us immediately via live chat or email. We will temporarily lock the account and help you recover it after verification. Have your ID ready. Enable 2FA going forward to keep your account secure.

No. No Fajee staff member or support agent will ever ask for your password or full payment details. If anyone does, it's a scam — report it immediately to our official email.

Go to the Security section in your Account Settings and enable 2FA. You'll receive an OTP on your mobile with every login. We strongly recommend keeping this on — it significantly improves your account security.

Responsible Gaming

You can set daily, weekly, or monthly deposit limits from your Account Settings. Limits take effect immediately once set. To increase a limit, you'll need to wait 7 days. Details Responsible Gaming page here.

A temporary self-exclusion (e.g., 30 days or 6 months) will not lift automatically once the period ends — you will need to submit a request. A permanent self-exclusion cannot be reversed. This is in place for your protection.

Reach out to us directly via Fajee's live chat — we'll handle your situation with full confidentiality. We also encourage seeking help from professional mental health services. Responsible Gaming page Find full details on all available support options.

Didn't find your answer here? Our live chat support team is available 24 hours a day to help you. Start a chat directly or reach us at [email protected].

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Fajee Help Center About

The Fajee FAQ page is designed to put the most common questions from our Bangladeshi users all in one place. Stuck during registration? Deposit not going through? Can't make sense of the bonus terms? — You'll find the answers to all of that right here.

We know new users often have a lot of questions — and many feel that reaching out to support is more hassle than it's worth. That's why the Fajee FAQ page is organized by category, so you can find what you're looking for quickly. The page is written in Bengali because we want our users to understand everything in their own language.

That said, not every question can be answered in an FAQ. For anything related to your account, payments, or a specific issue, please contact our customer support team directly — they speak Bengali and are always ready to help.

Fajee is constantly evolving. Whenever new features, payment methods, or games are added, this FAQ page will be updated too. Check back from time to time to stay in the loop.

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