Gaming can add real joy to life, but going beyond your limits can cause real harm. Fajee always wants you to play in a healthy, responsible way. Below you'll find all our support features and guidance.
Fajee offers the following features to help keep your gaming experience healthy and enjoyable.
Set a daily, weekly, or monthly cap on your deposits. Once a limit is set, it cannot be raised easily — that's exactly what makes it effective.
Set a time limit for each gaming session. When the time is up, Fajee will automatically alert you or end the session.
You can lock your account for a set period whenever you choose. While self-exclusion is active, there is no way to log in.
A notification will appear at regular intervals showing how long you've been playing. It keeps you aware and helps you decide whether to continue.
Take a temporary break ranging from 24 hours up to 30 days. Your account will be locked during the break, but your information will be preserved.
Our Bangla support team is always here for you, whatever the issue. You don't need anyone to speak on your behalf — just chat with us directly.
Responsible Gaming means treating gaming as a form of entertainment — not as a life goal. At Fajee, we believe that if every player follows a few simple guidelines, gaming can add even more enjoyment to their life.
Online gaming carries a real risk of addiction — especially when wins and losses start to trigger strong emotions. That's why Fajee provides a range of tools and features to help keep you safe. Using them isn't a sign of weakness — it's what smart, self-aware players do.
Remember, no one at Fajee will ever promise that you can win every day. Gaming is entertainment — winning and losing are both part of it. If you ever feel like you're losing control, or that you're only playing to chase your losses, that's a warning sign and it's time to take a break right away.
Important: Never treat gaming as a source of income. Only play with money you can afford to lose without it affecting your daily life.
Decide how much you're willing to spend before you start playing. Stop as soon as you hit that limit.
Avoid playing for long stretches without a break. Take regular breaks and spend time with family and friends.
Don't place more bets trying to win back money you've lost. This is dangerous.
Avoid gaming when you're angry, frustrated, or under the influence of alcohol.
If anyone feels they are losing control of their gaming, please contact us right away.
Ask yourself the questions below. If you answer "yes" to most of them, it may be time to take a step back and reflect.
Spending more than your set gaming budget?
Spending more time gaming and less time with family or at work?
Are you playing more to recover money you've lost?
Has gaming been causing arguments with family or friends?
Feeling restless or uncomfortable when you're not gaming?
Letting gaming affect your sleep, meals, or work?
If you answered "yes" to 3 or more questions, please reach out to our support team. Reaching out takes courage.
Option to temporarily or permanently close your account. Cannot be reopened before the period ends.
Gaming will automatically stop once you've reached a set loss amount.
You'll be reminded of your session time at regular intervals.
You can talk to us in Bangla any time you need help. Get immediate assistance via live chat.
All these features are available free of charge. Contact Customer Support to get set up — No judgment, just help.
At Fajee, Responsible Gaming isn't just a policy — it's built into everything we do. Every time we add a new feature or create a promotion, we ask ourselves: is this safe for our players? That question sits at the heart of every decision we make.
Gaming addiction is a serious issue affecting millions of people worldwide. As online gaming continues to grow in Bangladesh, so does this risk. That's why Fajee believes responsibility doesn't rest with players alone — the platform bears an equal share of it.
We know that problems often creep up gradually. At first everything seems fine, but at some point you realize gaming has taken over a large part of your life. That's exactly when getting help matters most. At Fajee, we want that help to be easy to access and free of stigma.
The self-exclusion process is straightforward. Message Customer Support with how long you'd like to close your account — you can choose any period from 1 week up to a permanent closure. During self-exclusion, no marketing emails will be sent and there will be no option to reopen your account.
Fajee does not allow anyone under 18 to play. Age is verified at registration, and identity documents may be requested at any time. Protecting minors from online gaming is one of our highest priorities.
Our advice to parents: use parental control software at home, monitor your children's device usage, and have open conversations about online gaming. An informed family is a child's best protection.